Shipping & fulfillment
Every order ships from a temperature-controlled facility in the United States. Cut-off is 5:00 PM EST on business days — orders placed before cut-off ship the same day.
Included free over $150 subtotal.
Tracked, insured, signature optional.
Order by 3:00 PM EST for same-day handoff.
From click to doorstep
- Step 01Order placed
Confirmation and access link sent to your email within seconds.
- Step 02Payment verified
Bitcoin auto-verifies on-chain; Cash App and Venmo are reviewed manually, usually under one business day.
- Step 03Packed & handed off
Lyophilized vials packed with insulation and cold-packs where required. Discreet outer packaging.
- Step 04In transit
Live tracking is emailed and shown in your order page. Auto-refreshes as status changes.
Peptides that require it ship with insulated liners and phase-change cold packs. Lyophilized vials tolerate ambient transit; the packaging is engineered for the material.
Plain outer packaging. No product markings on the label. Tracked and insured by the carrier against loss and damage in transit.
Xeno Labs currently ships within the United States. International freight is not offered.
If a package is delayed beyond the carrier's window or shows no scan for 5+ business days, contact support with your order number. We open a claim and reship where warranted.
Need help with an order?
Track anything, open a support thread, or read the full FAQ. Response times average under an hour on business days.