Privacy Policy
Last Updated: July 25, 2026
1. Introduction
Xeno Labs LLC ("Xeno Labs," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have when using our website and services.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Account Information
When you create an account, we may collect:
- Name
- Email address
- Password (stored only as a secure cryptographic hash)
Order Information
When you place an order, we may collect:
- Shipping address
- Billing address (if applicable)
- Phone number (if provided)
- Order contents
- Order notes
- Payment references or transaction IDs
Payment Information
Payments are processed by trusted third-party payment providers such as Stripe.
We never store:
- Credit or debit card numbers
- CVV/security codes
- Bank account numbers
For manual payment methods, we may retain transaction references or uploaded payment confirmation screenshots solely to verify payment.
Communications
If you contact us, we may keep copies of:
- Emails
- Support tickets
- Contact form submissions
- Other communications you send us
Automatically Collected Information
When you use our website, we automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring URL
- Pages visited
- Session information
- Security and diagnostic logs
This information helps us operate, secure, and improve our services.
3. Cookies & Similar Technologies
We use cookies and local storage that are necessary for the website to function, including:
- Secure login sessions
- Shopping cart identification
- Researcher verification
- Security and fraud prevention
- User preferences
We do not use third-party advertising cookies for cross-site behavioral tracking.
If cookies are disabled, parts of the website may not function properly.
4. Analytics
We use privacy-conscious analytics to understand how visitors use our website and improve our services.
If advertising measurement tools (such as TikTok Pixel or Meta Pixel) are used, only the minimum data necessary is transmitted. Where supported, identifying information is hashed before transmission.
5. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Ship products
- Verify payments
- Prevent fraud and abuse
- Respond to customer support requests
- Operate and secure our website
- Improve our products and services
- Send order confirmations and shipping updates
- Comply with legal obligations
With your consent, we may also send marketing emails such as restock alerts or product announcements. You may unsubscribe at any time.
6. How We Share Information
We do not sell or rent your personal information.
We may share information only with trusted service providers that help us operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Cloud infrastructure providers
- Email delivery providers
- Analytics providers
We may also disclose information when required by law or to protect our legal rights, customers, or business.
7. Data Retention
We retain personal information only as long as reasonably necessary to:
- Provide our services
- Complete transactions
- Meet legal and tax obligations
- Resolve disputes
- Prevent fraud
When information is no longer needed, it is securely deleted or anonymized where appropriate.
8. Data Security
We use commercially reasonable safeguards to protect your information, including:
- HTTPS encryption
- Encryption at rest for stored files
- Secure password hashing
- Restricted database access
- Secure session cookies (HttpOnly, Secure, SameSite=Lax)
- Security monitoring and logging
Although we work to protect your information, no method of transmission or storage is completely secure.
9. Your Privacy Rights
Depending on applicable U.S. state law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Receive a copy of your information where applicable
- Withdraw consent where applicable
Xeno Labs does not sell your personal information and does not knowingly share personal information for cross-context behavioral advertising.
To exercise your rights, contact us using the email address associated with your account.
Email: orderxenolabs@proton.me
We may verify your identity before processing your request.
10. Children's Privacy
Our website is intended only for individuals who are 21 years of age or older.
We do not knowingly collect personal information from anyone under 21. If we learn that we have collected such information, we will delete it promptly.
11. International Visitors
Our services are operated from the United States.
If you access our website from outside the United States, you understand that your information may be transferred to and processed in the United States.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the Last Updated date at the top of this page. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:
Email: orderxenolabs@proton.me
Xeno Labs LLC
United States