Terms & Conditions

Last Updated: July 25, 2026 Welcome to Xeno Labs LLC ("Xeno Labs," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website or purchase our products. 1. Eligibility You must be 21 years of age or older to use this website or purchase products from Xeno Labs. By placing an order, you represent that you meet this age requirement and have the legal capacity to enter into a binding agreement. 2. Accounts You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate and current information, keep your login credentials secure, and notify us immediately of any unauthorized use of your account. You are responsible for all activity that occurs under your account. 3. Orders All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order, limit quantities purchased, verify payment information, request additional information before processing an order, and cancel orders suspected of fraud or abuse. If your order is canceled after payment has been received, you will receive a refund in accordance with our Refund Policy. 4. Pricing & Availability All prices are listed in U.S. Dollars (USD) unless otherwise stated. We reserve the right to change prices without prior notice, correct pricing or typographical errors, modify or discontinue products at any time, and cancel orders affected by pricing errors. 5. Payments Payments must be successfully received before an order is processed. Payments may be processed through trusted third-party providers such as Stripe. For manual payment methods, we may request additional verification before fulfilling an order. We do not store complete payment card information on our servers. 6. Shipping Estimated shipping times are estimates only and are not guaranteed. Customers are responsible for providing accurate shipping information. Xeno Labs is not responsible for delays caused by shipping carriers, customs inspections, severe weather, holidays, incorrect shipping addresses, or events beyond our reasonable control. Risk of loss transfers to you once the shipment has been delivered to the carrier, unless otherwise required by applicable law. 7. Returns & Refunds Returns, exchanges, and refunds are governed by our separate Refund Policy. Please review that policy before making a purchase. 8. Product Information We strive to ensure product descriptions, images, specifications, and pricing are accurate. However, we do not guarantee that all information is free from errors. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice. 9. Acceptable Use You agree not to violate any applicable law or regulation, attempt unauthorized access to our systems, circumvent website security measures, use bots or automated software without permission, upload malicious code or viruses, engage in fraudulent or deceptive activity, copy, scrape, or reproduce website content without authorization, or interfere with the operation of our website or services. Violation of these Terms may result in suspension or permanent termination of your account. 10. Intellectual Property All content available on this website, including logos, trademarks, graphics, images, product descriptions, website design, source code, text, and branding, is owned by or licensed to Xeno Labs LLC and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without our prior written permission. 11. User Content If you submit reviews, feedback, suggestions, or other content to us, you grant Xeno Labs LLC a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, and display that content in connection with operating and improving our business. You remain responsible for any content you submit. 12. Disclaimer of Warranties Our website, products, and services are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by applicable law, Xeno Labs LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted, secure, or error-free operation of our website. 13. Limitation of Liability To the fullest extent permitted by law, Xeno Labs LLC, its owners, officers, employees, affiliates, contractors, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of our website, products, or services. Our total liability for any claim shall not exceed the amount paid by you for the order giving rise to the claim. Nothing in these Terms limits liability where such limitation is prohibited by applicable law. 14. Indemnification You agree to defend, indemnify, and hold harmless Xeno Labs LLC and its affiliates, employees, contractors, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from your violation of these Terms, your misuse of our website, your violation of applicable law, or your infringement of another person's rights. 15. Privacy Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. 16. Suspension & Termination We reserve the right to suspend, restrict, or terminate your access to our website or services at any time if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or threatened the security or integrity of our services. 17. Governing Law These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Nothing in these Terms limits any non-waivable consumer rights or protections available under applicable federal, state, or local law. Any dispute arising out of or relating to these Terms or your use of the website shall be brought exclusively in the state or federal courts located in Florida, unless applicable law requires otherwise. 18. Changes to These Terms We may update these Terms from time to time. When changes are made, we will revise the Last Updated date at the top of this page. Your continued use of our website after revised Terms become effective constitutes your acceptance of the updated Terms. 19. Severability If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect. 20. Contact Us If you have questions regarding these Terms & Conditions, please contact us. Xeno Labs LLC Email: orderxenolabs@proton.me WhatsApp: +1 (424) 252-8403